All bookings made with Phil of Africa are subject to the following terms and conditions.
ITINERARY
All trip prices are inclusive of: ground transport (private 4 by 4 cars, fuel), safari guide, all activities including chimpanzees and gorilla permits where applicable, park entry fees for all the parks included in the Itinerary, all meals and accommodation.
Prices for all itineraries don’t include: international and domestic flights, visas, drinks, souvenirs, tips for guides, any upgrades in accommodation, accommodation before and after the safari and all optional activities. However, these can all be received on a special arrangement.
PAYMENTS
A booking can only be confirmed by Phil of Africa safaris only when a client /traveller accept the terms and conditions and a 40% deposit of the total cost is paid. This is used to pay for the permits for the primates and reserve accommodation. Receipts are always scanned and forwarded to clients email. A client is advised to settle the remaining balance in 30 days prior to the safari.
Payments can be done through bank transfers and electronically through PESAPAL. Details can be provided after agreeing on a certain itinerary.
NOTE:
On both transfers, there is a certain percentage charged for the transfers and it is fully paid by the client. For PESAPAL, it’s a 3.5%surcharge, and a bank transfer is 40% surcharge
When in Uganda, cash payments can be done at our offices in Kabalagala south point mall. We accept Dollars, Shillings and Euros. These are all allowed at an exchange rate used by Uganda wild life authority ruling for that period.
LIABILITY
Phil of Africa deserves a right to cancel / terminate the contract with its clients and discontinue the safari if a client behaves in such a way that can cause danger or damage the third party, company and lodge property or the environments echo system. In such cases, a client is fully responsible for the payments / indemnity. After terminating the contract, the company will neither make any refund no be responsible for all the incurring costs.
The company does not accept any liability for the delays caused by the poor infrastructure, flights and or any other factor that is beyond our control. However, we as the company always tries to find quick and possible solutions where applicable in order not to let our clients down, make the safari worth their money and make it memorable without cancelling the major highlights.
The company shall be excused and shall not be deemed in default for any failure of performance here under for any reasons beyond its control. Such cases shall include: wars, fire explosion, Riots, accidents, failure to obtain any government approvals, quarantines, restrictions or labour troubles, epidemics, negative acts of the public.
Cancellation.
All cancellations and amendments should be communicated in writing on the company’s official email.
Any bank charges associated with the refunds made by bank transfers will be deducted from the initial sum for the tour.
Fees for gorilla sand chimpanzee permits are 100% non-refundable.
Other factors remaining constant, the Agent or client is required to clear the balance 30 days prior to the safari.
- 90 TO 30 days prior to the client’s arrival date, 10% cancellation fees will be charged.
- 29 TO 15 days prior to the client’s arrival date, 40% cancellation fees will be charged
- 14 TO 7 days prior to the client’s arrival date, 60% cancellation fees will be charged
- 6 TO 4 days prior to the client’s arrival date, 80% cancellation fees will be charged
- 3-0 days prior to the client’s arrival date, 100% will be charged fees will be charged
INSURANCE
The company is registered with Amref lying doctors and this insurance is only there in times of accidents in East Africa. They are always there to evacuate patients with secondary injuries.
It is the client’s responsibility to ensure that they have sufficient coverage with their travel insurance.
The client has a responsibility of ensuring that they have proper medical precautions.
